sakla Privacy Policy

Last updated: January 2025

This Privacy Policy describes how sakla collects, uses, stores, and protects the personal data of players on our Philippines online gaming platform. By registering an account or using any part of the platform, you agree to the practices described here.

1. Data We Collect

sakla collects personal data that is necessary to operate the platform, verify player identity, process transactions in Philippine Peso (₱ PHP), and comply with applicable legal obligations. The categories of data we collect include:

Account information: Full name, date of birth, email address, username, and password when you register.
Identity verification data: Government-issued identification documents and supporting materials when required for KYC (Know Your Customer) verification.
Payment and transaction data: Deposit and withdrawal records, local Philippine payment channel details (e-wallet reference numbers, transaction IDs), and balance history. We do not store full card numbers or sensitive payment credentials directly.
Device and browser data: IP address, device type, operating system, browser version, and screen resolution, collected automatically when you access the platform.
Usage data: Pages visited, game sessions, bet history, time on platform, clicks, and navigation patterns.
Cookies and tracking data: Session identifiers, preference settings, and analytics tokens. See Section 3 for more detail on cookies.

2. How We Use Your Data

sakla uses the data collected for the following purposes:

Account management: Creating and maintaining your account, verifying your identity, and enabling secure login.
Transaction processing: Handling deposits and withdrawals in ₱ PHP through supported local Philippine payment channels.
Platform operation: Delivering game content, maintaining service functionality, and resolving technical issues.
Legal compliance: Meeting obligations under applicable Philippine law, including age verification, anti-money laundering (AML) requirements, and responsible gaming rules.
Security and fraud prevention: Detecting and preventing unauthorised account access, suspicious transactions, or abusive behaviour.
Service communications: Sending account-related notifications such as deposit confirmations, withdrawal status updates, and security alerts. We do not send unsolicited marketing messages without your explicit consent.
Platform improvement: Analysing usage patterns to improve navigation, game availability, and overall player experience.

We do not use your personal data for automated profiling that produces significant legal effects without human review.

3. Cookies and Tracking

The sakla platform uses cookies and similar tracking technologies to support platform functionality and gather usage data. The types of cookies used include:

Essential cookies: Required for login sessions, security tokens, and basic platform navigation. Disabling these will prevent the platform from functioning correctly.
Analytics cookies: Used to understand how players interact with the platform — which sections are accessed most, how long sessions last, and where navigation issues occur. This data is aggregated and does not identify individual players by name.
Preference cookies: Store settings such as language preferences and display options to improve your experience across sessions.

Most browsers allow you to control or disable cookies through settings. If you choose to block all cookies, some platform features may not work as expected. By continuing to use the sakla platform, you consent to the use of cookies as described above.

4. Data Storage, Security, and Third Parties

Player data collected by sakla is stored on secured servers with access controls in place. We apply industry-standard security practices including encrypted data transmission (HTTPS), restricted internal access based on role, and regular security reviews.

We retain personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. Transaction and account records may be retained for regulatory compliance periods beyond account closure.

sakla does not sell personal data to third parties. Data may be shared in the following limited circumstances:

Payment processors: Philippine-based and international payment service providers receive the minimum data necessary to process deposits and withdrawals.
Identity verification services: Third-party KYC providers may process identity documents to verify player eligibility.
Legal and regulatory authorities: We may disclose data when required by Philippine law, court order, or regulatory request.
Service providers: Technical partners who assist with platform hosting, analytics, or security may process data on our behalf under confidentiality agreements.

All third parties handling player data on behalf of sakla are required to maintain appropriate data protection standards.

5. Your Rights as a Player

Players have the following rights with respect to their personal data held by sakla:

Right to access: You may request a copy of the personal data we hold about you.
Right to correction: If your personal data is inaccurate or incomplete, you may request that it be corrected.
Right to deletion: You may request deletion of your personal data, subject to any legal retention obligations that require us to keep certain records.
Right to restrict processing: In certain circumstances, you may request that we limit how your data is used while a query or complaint is under review.
Right to withdraw consent: Where data processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred before withdrawal.

To exercise any of these rights, log in to your account and contact sakla support through the dashboard. We will respond within a reasonable timeframe. Identity verification may be required before processing a request.

6. Protection of Minors and Policy Updates

The sakla platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under 18. If we become aware that a minor has registered an account or provided personal data, that account will be closed and associated data deleted promptly.

If you believe a minor has accessed the platform, please contact sakla support through your account dashboard immediately.

This Privacy Policy may be updated from time to time to reflect changes in our data practices, legal requirements, or platform features. When material updates are made, the revised policy will be published on this page with a new effective date. Continued use of the platform after an update constitutes acceptance of the revised policy.

For general questions about the platform, including account setup and game access, visit the FAQ page. For privacy-specific enquiries, contact our support team through the account dashboard after logging in.

Questions About Your Data?

Visit our FAQ for general platform questions, or log in to contact sakla support directly about your account data. New to the platform? Register here.